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+371 67419595

+371 27419595

w.d. 11:00 - 19:00

Saturday 12:00 - 17:00

Sunday - free

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Terms of return and exchange of goods

 

Any goods ordered in the online store KLERR.lv can be returned within 14 days of receipt in case they do not fit you, you are not satisfied with their quality or in case of product failure.

 

Goods purchased by visiting our store cannot be returned and exchanged, so please make sure the purchase quality, size, style and fabric meet your expectations!


The ordered item does not suit you or you do not like it?

 

Now KLERR.lv is offering its client the most convenient way of returning the purchase. You can do it without leaving home – our courier will come and pick it up! You do not need to queue and waste your time.

This service is free if you want to exchange the goods. In case of a refund, the cost of the service is EUR 2.50 (it is cheaper than sending a standard parcel via Latvian Post (Latvijas Pasts) 


1) Goods exchange.

To exchange goods you have to: get in touch with us by phone +371 27419595, tell us your name, the number of order (the number of invoice), the reason of exchange. We will arrange a courier service to your address, YOU DO NOT NEED to PAY the DELIVERY COSTS if you exchange the goods. Choose another item of clothes; tell us its article and the size;


2) Refund.

In order to return the goods and get a refund, you have to: get in touch with us by phone +371 27419595, tell us your name, the number of order (the number of invoice), the reason of return. We will arrange a courier service to your address, the cost of the service is EUR 2.50 (it is cheaper than sending a standard parcel via Latvian Post (Latvijas Pasts). This amount will be deducted from the refund.

 

For example: You return the item which costs EUR 15, we will transfer to your account EUR 12, 50.

The refund takes place within 10 working days from the receipt of the goods.

 

NB!

Non-refundable :

         1. Goods without tags, receipts or worn;

         2. Underwear and hosiery.

 

For all questions related to the return and exchange of goods, you can get in touch with KLERR.lv manager by phone +371 27419595 or ask a question by writing to our email info@klerr.lv

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